This explains what RCN collects through this website, how it is used, and how long it is kept.
This website has two forms, and we receive only what you type into them.
A connection request gives us your name, mobile number, optional email address, the internet package you chose, your division, district and area, and your house and road address.
The contact form gives us your name, mobile number, optional email address and your message.
You do not need an account to use the website, and we do not ask you for national ID, date of birth or financial details.
We use connection requests to call you and confirm the details, to check whether service is available at your address, and to arrange installation.
Contact messages are used only to reply to you.
If you give an email address, we email you when the status of your request changes. We do not send you marketing, and we never sell or rent your details to anyone.
Your details are visible to authorised RCN staff who need them for their work. Each staff member has their own account, and changes are recorded against the person who made them.
We may have to disclose information where the law requires it, for example on a valid instruction from a competent authority.
Our forms use Cloudflare Turnstile to keep out automated spam, and the coverage page embeds Google Maps to show an area. These services collect some technical information of their own, such as your IP address. Our cookie policy has the detail.
If you contact us on WhatsApp, that conversation is governed by WhatsApp's own terms and privacy policy.
Connection requests and contact messages are kept for as long as they are needed for the service and to meet our record-keeping and legal obligations. They are deleted once that need has passed.
You can ask what we hold about you, ask us to correct anything that is wrong, or ask us to delete it. Write to us at the contact details below. We may need to confirm your identity first.
If the law or an active service means we must keep something, we will tell you.
If you have a question about this policy or about your information, send a message through the contact form, or use the phone number and email address in the footer.
We may update this policy from time to time. Any change will be published on this page.
