Demo content: A dropped video call is not always caused by the main line. Too many devices streaming at once, a router placed too far away or a large background download can reduce call quality.
Three quick checks before a call
- Keep the laptop or phone close to the router and use 5 GHz Wi-Fi when available.
- Pause unnecessary downloads, cloud backups and large updates.
- For important meetings, an Ethernet cable can make the connection steadier.
If the issue happens regularly, share the time, device and package details with support so the cause can be checked faster.
