Demo: What to check before reporting slow internet

Demo content: If the internet feels slow, first check whether the same issue appears on every device. Sometimes a background update, weak Wi-Fi signal or old wireless setting on one device can make the speed look lower.

Quick checklist

1. Turn the router off for 30 seconds, then switch it on again.
2. Run a Wi-Fi speed test near the router.
3. If possible, test one laptop with an Ethernet cable.
4. Note the time and screenshot before contacting support.

These details help the team identify whether the issue is Wi-Fi, device, package usage or line-side.